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We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent back the product, whichever is the earliest.
You shall send back the product or hand it over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal of the purchase to us.
Except if otherwise indicated in return forms or similar delivered with the products, you must pay all costs in connection with return of the products.
You are liable for, and we may deduct before reimbursing you, any diminished value of the product resulting from your handling of the products other than what is necessary in order to establish the nature, characteristics and functioning of the product.
Please fill in the items you want to return in the bag, fill out the return form and include it in your package.
Hand over the parcel to your local postal service within 14 days and ship it to the following address: Products purchased via Klarna Sweden only can also be returned to our Saint Tropez shops.
The refund for the purchased will be handled by our back office staff, not the staff in the Saint Tropez shop. To secure proof of your cancellation we recommend that you always send it by an insured service and save the receipt from the courier of the fact that you have handed over the parcel.
Once we have received the product, and this is found to fulfil the requirements for return of the product, we will issue your refund to you.
You can also find the details of your rights and an explanation of how to exercise them in the order confirmation. We aim to answer all inquiries as soon as possible.
Your online purchases can be exchanged at the Danish and Swedish Saint Tropez stores. Just remember to bring your delivery note. Please make sure returned items are unworn and their original condition.
Find the nearest Saint Tropez store under shop finder. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law.
For customers subject to Swedish law you have the right to return the product within 36 months. Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact our Customer Service webshop sainttropez.
After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel.
The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, any delay in this respect is outside of our control.
You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
If you have any questions, comments or complaints related to your purchase please contact our Customer Service. For your own convenience visit the Contact Us page and submit your query.
If you are not satisfied with our customer service or if we cannot agree on issues regarding the purchase, you may have the possibility to file a complaint with a Consumer Complaints Board.
Click on the map and find your national Complaints Board here: Saint Tropez Nordre Strandvej nr. We endeavour to have all offered items in stock.
In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website.
Pricing errors, spelling errors and other errors or mistakes can occur. The contents are protected by Danish and international copyright laws. The contents of the Website may only be copied for your own private use.
Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited.
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on sainttropez. We shall not be liable for any damages incurred by a third party resulting from use of our products.
Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect.
In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Denmark.
Notwithstanding anything to the contrary, your national legal guarantee of conformity for goods applies to this purchase.
We reserve the right to revise and amend these terms and conditions from time to time. Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority in which case it will apply to orders previously placed by you.
If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this.
If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.
Click here for more info. At what point in the ordering process are you bound by your order? Language of the contract The language of the contract is English.
Access to the agreement We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible.
Fraud screening In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer.
Payment Methods We accept the following payment methods: Credit card Verification Number To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number CVV when paying with credit card.
Payment processing When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account.
Currency All displayed prices are quoted in the currency that refers to your country. Order security We utilise Security Socket Layer SSL technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical sensitive information, such as credit card information.
Delivery time Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. Product inspection Please note that you bear the risk for the products you have ordered when the delivery is completed.
Delivery Times Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
Returns, withdrawals and complaints The right of withdrawal If you are consumer i. The withdrawal period The withdrawal period commences at receipt of the product and expires 14 days later.
How do you exercise your right of withdrawal? Effects of withdrawal If you withdraw from this purchase, we shall reimburse you all payments received from you, excluding the costs of delivery with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us , without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this purchase.
How do I return the products? Incorrect items Occasionally the wrong item may get sent out. Refund information After we receive and process your request you will be issued with the appropriate refund.
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